FAQ
Art
Q: What is Glass Sand Art?
A: Glass Sand Art is a handmade art piece that uses colorful sand within transparent glass. Each creation uniquely enhances any space with its beautiful patterns and textures.
Artwork
Q: Can I choose the size and color of the products?
A: Yes, you can check the available sizes and color options on each product page.
Q: Can you tell me about the materials used for the products?
A: The materials vary by piece. For details, please visit the product page.
Order Process
Q: How does the order process work?
A: Add your desired products to the cart, proceed to the checkout page to enter your payment information, and finalize your order. Custom orders can be discussed to develop your envisioned design. Please contact us before checkout.
Q: What payment methods are available?
A: We accept credit cards, debit cards, PayPal, and other online payment methods.
Shipping Information
Q: What shipping options are available?
A: We offer standard and express shipping. Shipping costs and times will be displayed at checkout.
Q: Do you offer international shipping?
A: Yes, we provide international shipping to certain countries. Please check our shipping policy for more details.
Returns & Exchanges
Q: Are returns or exchanges possible?
A: Yes, returns or exchanges are possible within 30 days of receipt. Please see our return policy for details.
Q: Who covers the shipping costs for returns?
A: Customers are responsible for return shipping costs, but if the product is faulty, we will cover these costs.
Customer Service
Q: How can I contact you?
A: You can use our contact form or send an email directly to the specified email address.
Custom Orders
Q: How do I place a custom order?
A: Please go to the custom order page and fill out the form. We will contact you within 24 hours.
Q: How long does it take to create a custom order?
A: Production time varies depending on order volume and complexity, but typically it takes about a month to ship due to a necessary drying process before dispatch. Please contact us in advance if you have a specific delivery date in mind.
Q: What are the payment terms for custom orders?
A: After you agree to the quote and a sample image, you will need to pay 50% of the price. Production starts once we confirm your payment. After completion, we will send you an image of the piece, and you can pay the remaining amount once you are satisfied.
Q: What payment methods are available for custom orders?
A: We accept credit cards, debit cards, and PayPal.
Q: Can the colors of Glass Sand Art be customized?
A: Yes, we offer various color options. You can choose from pre-set color combinations or create decorations that match your own style and interior.
Q: What sizes are available for Glass Sand Art?
A: Glass Sand Art is available in sizes ranging from small accents to large, impactful pieces. Please visit each product page for detailed dimensions.
Q: How do I care for Glass Sand Art?
A: Glass Sand Art requires minimal maintenance. Simply wipe the glass parts with a soft, damp cloth. Avoid direct sunlight and extreme temperatures as these could cause the sand to crack.
Lessons
Q: Do you offer Glass Sand Art lessons?
A: Yes, we provide both online and face-to-face lessons:
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Online Lessons: Available anytime, from anywhere. However, you will need to prepare your own materials, which can also be purchased from us.
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Face-to-Face Lessons:
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Private Classes (Houston, Memorial Area): 2 hours starting at $38
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Mobile Workshops: 2 hours starting at $198. Additional fuel or travel expenses may apply for locations more than an hour away from Memorial City Mall.
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School Packages: Please contact us for pricing. We welcome the opportunity to provide children with educational, fun, and creative experiences. Feel free to reach out at any time.。
Programs
Q: Can I cancel an educational program?
A: Yes, cancellations are possible within 30 days of purchase. If you are not satisfied, please contact our customer service.
Q: Are the programs available in other languages?
A: Currently, the programs are only offered in Japanese. We plan to expand to other languages in the future, so please stay tuned.
Q: How should I contact you?
A: If you have any questions or concerns, please contact us at info@glasssandart.com. We are always here to help!
Content
Q: Do you offer digital artwork services?
A: Yes, we create marketing content using Glass Sand Art. For more details, please contact us at info@glasssandart.com.
Shop
Q: Can I return or exchange products?
A: Yes, you can return or exchange your purchase within 30 days if you are not satisfied. Please contact customer service for assistance.
Q: How long does delivery take?
A: Delivery times vary by location, but most orders are processed and shipped within 3-5 business days. A tracking number will be provided after shipment. Currently, we only ship within the United States.